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Good icons should be invisible
A principle of design I follow is: good design should be invisible. Invisible design doesn’t mean that it doesn’t exist; it means the product is so well designed, users don’t notice the design when...
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Doing less by focusing on user needs
User needs are hard. They’re hard to work out, pin down and express clearly. Normally you can’t figure out what they are without talking to your users. Yet when you do, they won’t usually tell you what...
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Researching and designing assisted digital services for UKVI
Researchers in the assisted digital (AD) team at the Home Office have been working closely with UK Visas and Immigration (UKVI) to provide a service for people who need digital help completing their...
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The Digital Service Standard: how to get it right first time
For the last year and a half, I’ve helped Home Office teams build good digital services that meet all the points in the Digital Service Standard. I’m now moving on from the role, making it a good time...
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Storing and sharing user research
At the Home Office we believe our user research is valuable and should be used to inform decision making at all levels. We want to make it easier for anyone involved in service delivery to understand...
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Home Office Digital internships: finding new talent
The Home Office Digital Internship programme was born in 2015 with the sole aim of attracting and maintaining a stream of talent to build and support our digital services, now and in the future. Over...
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Take note: why you should keep records of service decisions
Somewhere, in a department far, far away is a man whose hand I want to shake. I’ve never met him. He doesn’t even know I exist. But he has greatly contributed to my and my team’s efficiency and...
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Agile: back to basics
I’ve been working as an agile coach at the Home Office for nearly a year and have had the luxury of seeing lots of teams in London, Sheffield and Croydon ‘do’ agile. I get such a buzz when I see...
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Research Services: here to help
User researchers work across the Home Office, gaining insight to improve services in immigration, passports and borders. None of this could happen without user research participants and somewhere to...
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Prototype training: what we teach and what we've learnt
Prototyping in government is a really big deal. We use prototypes to test and research ideas so we can learn what our users need. Interaction designers are pretty experienced with coding and...
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